Six weeks ago we were almost ready to send our 16 week old working cocker spaniel, Maddie, back to the kennels. We thought we would never be able to control her behaviour and train her to be a good citizen. Richard’s common sense approach in a one to one session was like a breath of fresh air. He gave us a few simple techniques to overcome some of the problems we were having, and more importantly the confidence to carry on. A second session four weeks later has provided more valuable tips and with his encouragement we have finally been brave enough to let her off the lead on daily country walks. Maddie is still a work in progress but we can see her improvement. We feel much more able to cope with such a lively, bouncy puppy now, safe in the knowledge that Richard will be there when we need some more support.